IBM,
one of the biggest enterprise organizations in the world of computers, offers a
lot of certifications. These certifications are aimed towards the people who
want to have a solid understanding of the working of IBM products. The C2010-940,
IBM Tivoli Level 1 Support Tools and Processes is one of the many certifications on offer by IBM. The sole purpose of
the exam is to familiarize the exam taker with the tools available for IBM
Tivoli.
C2010-940: IBM Tivoli Level
1 Support Tools and Processes exam details:
IBM exams are offered in different languages including English, German
and Japanese. However, the C2010-940, IBM Tivoli Level 1 Support Tools and
Processes exam is only offered in English language. Total number of
questions asked is 40. Of course, the exam taker has to answer all of these
questions. The exam taker is given 1 hour to solve the C2010-940, IBM Tivoli
Level 1 Support Tools and Processes exam. The exam taker has to get 72%
answers correct in order to pass the C2010-940: IBM Tivoli Level 1 Support
Tools and Processes exam. This means that the exam taker has to get 29
answers spot on to attain the certification. All the questions asked in the C2010-940, IBM Tivoli
Level 1 Support Tools and Processes exam are multiple choice questions.
Moreover the exam is web based and has to be solved on a computer.
Topics for the C2010-940: IBM Tivoli Level 1 Support Tools
and Processes exam:
Education goes step by step. Objectives are set by IBM. These objectives
are different for each and every exam. The exam taker is supposed to understand
all these objectives as he attains the certification. The main objectives of
the C2010-940, IBM Tivoli Level 1 Support Tools and Processes exam are
detailed below.
·
How to
cope with the initial contact with the customer.
·
Entitlement.
·
Resolving
PMR.
·
Escalation
of PMR.
·
Closure
of PMR.
·
Metrics.
General rules for the C2010-940: IBM Tivoli Level 1 Support Tools
and Processes exam taker:
The
general rules are the same for almost all the exams. The exam taker should
follow the IBM code of conduct during the exam. The exam taker should not use
any reference material during the course of the exam. He should not talk or
share anything with anyone within the exam center. If the exam taker is found
doing so, he might be expelled from the exam center.
There
are a lot of study guides available on the internet. The exam taker should try
to use these guides as much as possible. IBM offers certification training as
well. However using more than one training resources is generally recommended.
The exam taker is not allowed to cheat during the exam. He might be expelled from the exam hall if he’s found using any reference material or cheating. Moreover the exam taker should not have visitors during the exam.
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